First, We Listen
What’s the need? We listen while owners explain their businesses:
- Is the business a lifestyle or growth business?
- What is the product or service?
- What is the company’s competitive advantage?
- What are the unique challenges the company faces?
Next, We Explore
What are the details? We probe to understand how the business operates.
- Who is the management team? Who are the decision-makers? What are the staff positions?
- What financial systems does the company use? Accounting? Billing? Payroll? Planning?
- What does project planning and execution look like?
- Are financial statements current? Taxes paid?
- Is there a banking relationship? Is it positive?
Then, We Recommend
Through listening and studying, we recommend solutions that work, not just look good on paper.
- The numbers reveal that Product B actually makes a larger profit than Product A.
- Concentrate on selling more of Product B.
- Introduce goals/incentives to drive sales to Product B.
- Negotiate discounts with parts suppliers of Product B since orders will increase.
Finally, We Implement—Thoughtfully
To own a solution, you’ve got to be part of it.
- We seek “buy-in” from owners and staff
- We focus on positive results, not negative reinforcement
- We are patient but persistent in implementation
- We meet with staff and owners to focus and review the goals
- We are part of your team, a true virtual staff member